Frequently Asked Questions

Frequently Asked Questions

Got questions? We've got answers. If you don't find what you're looking for, feel free to reach out to our team directly.

Shipping

How long does shipping take?

Processing time is typically 1–3 business days. Delivery times vary by location:

  • United States: 7–15 business days
  • International orders: 10–25 business days depending on destination

Please note that shipping times may vary during peak seasons and holidays.

Do you offer free shipping?

Yes! We offer free shipping on qualifying orders to many markets. Any applicable free shipping thresholds will be displayed at checkout.

How can I track my order?

Once your order ships, you'll receive a confirmation email with a tracking number. You can use this number to track your package directly on the carrier's website. If you haven't received a tracking email within 5 business days of placing your order, please contact us.

Do you ship internationally?

Yes, we ship to many countries worldwide! Shipping rates and delivery times will be calculated at checkout based on your location.

Returns & Exchanges

What is your return policy?

We want you to love your purchase! If you're not completely satisfied, we accept returns within 7 days of delivery for items that are unworn, unwashed, and in their original condition with tags attached.

How do I start a return or exchange?

To initiate a return or exchange, please contact our customer service team at Nawdecollection@gmail.com with your order number and reason for return. We'll guide you through the process.

Are there any items that cannot be returned?

For hygiene reasons, the following items are final sale and cannot be returned or exchanged:

  • Lingerie and intimates
  • Swimwear
  • Sale or clearance items

When will I receive my refund?

Once we receive and inspect your return, refunds are processed within 5–7 business days. The refund will be issued to your original payment method or as store credit, depending on your preference.

Sizing & Fit

How do I find my size?

We recommend checking the size guide on each product page for the most accurate fit. Our pieces are designed to be bold and body-celebrating, so if you're between sizes, we suggest sizing up for a more comfortable fit.

Do your sizes run true to size?

Sizing can vary by style and product. Always refer to the measurements listed in the size guide on each product page. If you have specific questions about a particular item, feel free to contact us before ordering.

Payments

What payment methods do you accept?

We accept all major payment methods including:

  • Credit & Debit Cards (Visa, Mastercard, American Express)
  • PayPal
  • Shop Pay
  • Apple Pay & Google Pay

Available payment methods may vary by region.

Is my payment information secure?

Absolutely. Our store uses industry-standard SSL encryption to protect your personal and payment information. We never store your full card details.

Orders

Can I cancel or modify my order?

We process orders quickly, so please contact us as soon as possible if you need to make changes. Once an order has been shipped, we're unable to cancel or modify it.

What if I received a wrong or damaged item?

We're so sorry if this happened! Please contact us within 48 hours of delivery with your order number and photos of the item, and we'll make it right as quickly as possible.

Contact Us

How can I reach customer service?

We're here to help! You can reach our team by:

We aim to respond to all inquiries within 1–2 business days.